Berkshire Secretarial Services understand that you may have questions about our services and how we can assist your medical practice. Below are some frequently asked questions to help provide clarity about our offerings and processes.
We are dedicated to providing top-tier administrative support to healthcare professionals, specifically designed for doctors. Our commitment to excellence and tailored solutions ensures your practice runs smoothly, allowing you to focus on patient care.
We offer a wide range of secretarial services specifically tailored to the healthcare sector. Our services include medical transcription, appointment scheduling, billing and invoicing, correspondence management, compliance support, and more. Each service is designed to streamline your practice and allow you to focus on patient care.
Yes, our services are fully customisable. We understand that every medical practice is unique, so we tailor our solutions to fit your specific requirements. Whether you need full-time support or occasional assistance, we offer flexible plans that work for you.
Patient confidentiality is our top priority. We adhere to strict data protection protocols, including full compliance with the UK’s GDPR (General Data Protection Regulation) and healthcare regulations. All patient records and communications are handled securely, ensuring complete confidentiality at all times.
Yes, we provide comprehensive billing and invoicing services. This includes generating patient invoices, processing insurance claims, and tracking payments. Our goal is to ensure that your practice's finances are managed efficiently and that payments are processed without delays.
Our transcription services are designed to be fast and accurate. We aim to deliver transcribed documents within 24 to 48 hours, depending on the length and complexity of the audio files. Urgent requests can also be accommodated with priority services.
Absolutely! We provide full appointment scheduling and management services, which include patient calls, reminders, follow-ups, and calendar coordination. Our team will help reduce no-shows and ensure your schedule runs smoothly.
No, we offer 9am to 5pm Monday to Friday, support to meet the demands of busy medical practices. Our team is always available to assist with urgent tasks, appointment scheduling, or any other administrative needs.
Our pricing is flexible and depends on the services you require. We offer both package deals and pay-as-you-go options to suit practices of all sizes. For detailed pricing information, please contact us directly for a personalized quote.
Yes, we offer a trial period to new clients who wish to experience our services before committing to a long-term arrangement. This trial allows you to evaluate the quality of our support and see how we can benefit your practice.
Getting started is simple! You can contact us through phone or email to schedule an initial consultation. During this consultation, we’ll discuss your practice’s specific needs and determine the best solutions to support your administrative tasks.
